A 99.9% Server Uptime
Our hosting system is based on a dependable, top–of–the–line hardware architecture and a heavily customized Linux distro. That is why, no matter what your website is, or how many visitors you’ve got, or even in case there’s a DDoS assault, our physical servers will stay up and running and your sites will stay visible online.
Our hosting plans plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you select, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
Along with our cloud hosting system, we have also set up our own internal network in each one of our datacenters. Everything is based on top–drawer hardware components delivered by Juniper. Besides, on each router, we have placed a firewall with an elaborate algorithm to be able to sift all questionable requests.
Hence, in all our data centers – in our datacenter in the USA, in our datacenter in the United Kingdom, in our datacenter in Finland, in our datacenter in Eastern Europe and in our datacenter in Australia, you will enjoy a 99.9% network uptime guarantee. And this guarantee is available with all web hosting services in each and every datacenter.
A 30–Day Money–Back Guarantee
Just like with any other service, if it is your cash on the line, you can’t feel really safe. This is the reason why, with all our cloud hosting packages our company offers a 30–day money–back guarantee. In the event that you do not feel satisfied with our hosting service or in case you wish to get a more robust web hosting solution, such as a VPS hosting plans or a dedicated web hosting plans – you will receive a full refund, without secret costs or refund taxes.
24/7 Technical Support
We’ve conscientiously chosen each single member of our 24x7 support team so that we can provide the best possible client care service that you can get. Each one of our support engineers has lots of years of experience working with hosting accounts behind his back, so they know what they are doing. Plus, they are available to you 24x7 – you can contact them at any time and they will reply back to you ASAP.
Their average ticket response time is below 20 minutes, whereas with many other web hosting suppliers you need to wait around for days. What’s more, we offer you a 1–hour response time guarantee. Regardless of what happens, your questions will be answered in less than sixty minutes.