Tech Support Channels
A One–Hour Support Ticket Response Guarantee
All your support requests will be attended to within maximum one hour after the trouble ticket or email has been received. If your issue requires additional assistance from a system administrator, we will forward the ticket or the e–mail to the person in charge, right away and will leave a comment to notify you that more time will be needed for discovering a solution. Furthermore if you take advantage of our Optional Admin Services package, all of the server administration tasks included there will be performed whenever you desire.
An Exceptional Customer Support Service
Our client support team will be available to you 24–7 if you require assistance with our Web Control Panel or with any of the apps that we pre–install for your convenience on the dedicated hosting server. What is more if you need help tackling all the daily admin tasks on your dedicated server, you can take a glance at our Optional Admin Services package, that includes data backup storage space, weekly Operating System updates, installation and troubleshooting procedures, server monitoring and restarting procedures, etc.
An Easy–to–Navigate Help Area
Every dedicated web hosting plan is fitted out with our free Web Control Panel, which features a detailed knowledge base plus a collection of educational video tutorials. Whenever you need assistance working with the Web Control Panel, just click the Videos or Help buttons located in the top right corner.